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Call Management via Cloud Telephony: Need of the hour for businesses

New Delhi. : Businesses are nothing without internal and external communication. However, just like other aspects of a business, it is difficult to systemize—let alone optimize—the communication process. This is why call management has emerged as an important innovation in the corporate landscape—so much so that it has proved to be a crucial element for the smooth and successful operations of businesses.

Be is a startup, SMB, or multinational, cloud telephony has enabled businesses of all sizes to achieve maximum efficiency. Call management with the help of cloud telephony has helped move business phone service to the cloud or the Internet. A company may track all its calls through a single Web portal, as well as use a softphone (a digital application that enables calls) to communicate with team members instantly. There are lots of companies in the market that are providing these kinds of services. Let’s take a look at one such provider – Servetel – which is helping businesses with cloud telephony.

Servetel: Servetel evaluates customers’ needs to deliver world-class cloud-based solutions. The organization has built a team of talented solution experts and encouraged an innovation-first approach to exceed customers’ expectations. Furthermore, it has used comprehensive security measures to ensure all communication that it facilitates, remains secure and accessible only to authorized personnel. Since its incorporation in Gurugram in 2018, Servetel has become one of the most potent names in India’s cloud telephony sphere. The company is headed by Mr. Karan Chhabra. Servetel expects to understand the competitive landscape of the Indian market fully. Subsequently, it plans to push its presence in the Unified Communication as a Service (UCaaS) space. Today, the company has 2000 + Active Enterprise customers across India, integrates over 20 popular applications, and is known for services such as Hosted Contact Centre, Hosted IVR and PBX, Hosted OBD and Communication APIs.

CallHippo: CallHippo is a leading provider of VOIP services. Founded in 2017 by Ankit Dudhwewala the company has grown rapidly and today employs dozens. Call Hippo creates virtual numbers in 50+ countries. The company’s clients may easily set up call centres to serve overseas clients. Also, clients may set up numbers that serve as office and personal numbers. Call Hippo can create virtual numbers in as little as 3 minutes. Virtual numbers created by Call Hippo may appear as local or overseas numbers. Call Hippo also serves as a data analytics platform. Companies using Call Hippo gain vital insights into customers from metrics generated by its platform. They may also record and review calls to ensure good customer support experience.  

Exotel: Exotel is one Southeast Asia’s largest cloud telephony companies. Their aim is to help large businesses streamline and bring efficiency to their voice communication. They take away some of the biggest pain points of traditional systems like EPABX and PBX and allow businesses to use world class API’s to build a reliable communication system.

Ozonetel: Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Their full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform. They are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set them apart as they have grown to create a global impact.